Return Policy

Return Eligibility

Items may be returned within 30 days of purchase, provided they are in their original condition and packaging. Plants must be returned in healthy condition suitable for resale.

Return Process

To initiate a return, please contact us using the information provided on our contact page. Include your order number and reason for return. We will provide return instructions and authorization.

Refunds

Upon receipt and inspection of returned items, refunds will be processed to the original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive damaged or defective items, please contact us immediately. We will arrange for replacement or full refund, including return shipping costs.

Non-Returnable Items

Custom orders, personalized items, and digital products are generally non-returnable. Information services and consultations are not eligible for return once provided.

Contact

For questions about returns or to initiate a return, please contact us using the information provided on our contact page.